At 34jili, we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use and protect it, and what rights you have as a Filipino data subject under the Philippine Data Privacy Act of 2012.
Quick plain-English summary of our core privacy commitments. The full details are in the policy below.
34jili ("34jili", "we", "us", "our") is the operator of the online gaming platform accessible at https://34jili.best. We are a Philippine-based gaming company holding a valid operating license issued by the Philippine Amusement and Gaming Corporation (PAGCOR).
As the operator of the 34jili platform, we act as the Personal Information Controller for all personal data collected through the platform, as defined under Republic Act No. 10173 (the Data Privacy Act of 2012) and its implementing rules and regulations. This Privacy Policy describes how 34jili fulfils its obligations as a Personal Information Controller to every Filipino player who uses our services.
This policy applies to all personal information collected through the 34jili website (https://34jili.best), its mobile web experience, and any direct communications between you and the 34jili support team.
34jili collects only the personal information that is reasonably necessary for the purposes described in this policy. We do not collect information we have no use for. The categories of data we collect are set out below.
| Category | Examples | Why Collected |
|---|---|---|
| Identity data | Full name, date of birth, nationality | Account registration and age/KYC verification |
| Contact data | Philippine mobile number, email address | Account access, OTP, support communications |
| Identity documents | PhilSys ID, passport, UMID, driver's licence | KYC verification before high-value withdrawals |
| Financial data | GCash/Maya account number (masked), transaction history | Processing deposits and withdrawals; AML compliance |
| Account activity data | Games played, bet amounts, session duration, login history | Platform operation, responsible gaming monitoring, fraud prevention |
| Technical data | IP address, device type, browser, operating system | Security, fraud detection, platform optimisation |
| Communications data | Live chat transcripts, email correspondence, support tickets | Customer support and complaint resolution |
34jili collects personal information through the following means:
34jili processes your personal information only for specific, legitimate purposes. Under the Philippine Data Privacy Act, we are required to have a lawful basis for each purpose. Our processing activities and their legal bases are as follows:
34jili does not sell your personal data. We share your information only in the limited circumstances described below, and only to the minimum extent necessary:
To process your deposits and withdrawals, 34jili shares relevant transaction data with your chosen payment provider (GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa/Mastercard processors). These providers act as Personal Information Processors on our behalf and are contractually bound to handle your data securely and only for the purpose of transaction processing.
As a PAGCOR-licensed operator, 34jili is required to provide certain player and activity data to PAGCOR as part of its regulatory oversight function. This is a legal obligation that 34jili cannot waive. Similarly, suspicious financial transactions are reported to the Anti-Money Laundering Council (AMLC) as required by Republic Act No. 9160.
34jili uses third-party technology services (secure cloud hosting, game platform providers, analytics tools) to operate the platform. These providers process personal data only as instructed by 34jili and under data processing agreements that require them to maintain appropriate security measures.
34jili may disclose personal data to law enforcement agencies, courts, or other government authorities where required by Philippine law, a valid court order, or to protect the legal rights of 34jili, its players, or third parties.
The 34jili platform uses cookies and similar technologies to make the site work properly, remember your preferences, and help us understand how the platform is used. Below is a summary of the cookie types in use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Keep you logged in, process transactions, maintain session security. These are required for the platform to function. | No — platform won't work without them | |
| Remember your language preferences, game settings, and last login details to improve your experience. | Yes — you may lose some preferences | |
| Collect anonymised data about how players use the platform (pages visited, time spent, errors encountered) to improve the service. | Yes — via browser settings | |
| Detect and prevent fraud, bot activity, and suspicious login attempts. | No — required for account security |
You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 34jili platform. 34jili does not use third-party advertising cookies or cross-site tracking technologies.
34jili retains personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by Philippine law.
When personal data is no longer needed and the applicable retention period has expired, 34jili securely deletes or anonymises it so that it can no longer be linked to any identifiable individual.
34jili implements a layered set of technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure.
While 34jili takes these security measures seriously, no online platform can guarantee absolute security. You also play a role in keeping your account safe — please use a strong, unique password for your 34jili account and enable 2FA.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 34jili. To exercise any of these rights, contact our Data Protection Officer at support@34jili.best. We will respond within the timeframes required by law.
The 34jili platform is strictly for adults aged 18 and above. 34jili does not knowingly collect personal information from persons under 18 years of age.
If 34jili becomes aware that it has collected personal data from a person under the age of 18, the relevant account will be immediately suspended, all personal data will be securely deleted, and any winnings generated will be forfeited in line with our Terms and Conditions.
If you are a parent or guardian and believe your child has created a 34jili account, please contact us immediately at support@34jili.best and we will take prompt action.
With your consent, 34jili may send you marketing communications about bonuses, promotions, new games, and other updates on the platform. These communications may be sent by SMS to your registered Philippine mobile number, by email, or via in-platform notifications.
You can withdraw your consent to marketing communications at any time by:
Please note that opting out of marketing communications does not stop you from receiving transactional communications — messages about your account security, deposit confirmations, withdrawal notifications, and important policy changes. These are sent regardless of marketing preferences because they are necessary for the operation of your account.
34jili may update this Privacy Policy from time to time to reflect changes in our data practices, updates to Philippine privacy law, or changes to the 34jili platform. The "Last Updated" date at the top of this page always reflects the most recent revision.
When we make material changes to this policy — changes that significantly affect your rights or how your data is handled — we will notify you via email and/or a prominent in-platform notice with reasonable advance notice before the changes take effect.
We encourage you to review this Privacy Policy periodically. Your continued use of the 34jili platform after a policy update constitutes your acceptance of the updated policy. If you do not agree with any changes, please stop using the platform and close your account.
34jili has designated a Data Protection Officer (DPO) as required under the Philippine Data Privacy Act. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact:
All data subject requests will be acknowledged within 72 hours and resolved within the timeframes required under Philippine law. Requests are processed free of charge unless they are manifestly unfounded, excessive, or repetitive.
If you are not satisfied with 34jili's response to your privacy concern, you have the right to escalate to the National Privacy Commission of the Philippines through its official channels.
Beyond the legal requirements, here's how 34jili's everyday operations protect your personal information.
Because 34jili operates under a PAGCOR license, our data practices are subject to regulatory oversight. That's not just our promise — it's a government-backed requirement. Filipino players have an official body to escalate complaints to if 34jili ever falls short.
When you withdraw to GCash or Maya, 34jili never sees your full GCash PIN or mobile banking password. Our payment integration is designed so that sensitive financial credentials stay entirely within your payment provider's system. 34jili handles only the minimum data needed to route your payout.
34jili's customer support team is based in the Philippines. When you contact support, your personal data is handled by local staff subject to Philippine employment contracts and data protection obligations — not routed to a distant offshore call centre with different legal protections.